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Complaint Policy

Content:

  1. Complaint about emails
  2. Complaint policy

1. Complaint about emails

StraightnessTraining.com sends free eBooks, videos and other resources via e-mail after a subscriber is confirmed.

In addition, StraightnessTraining.com will offer own products via e-mail.

Each subscriber always has the opportunity to unsubscribe, free and easy at all times by clicking on the unsubscribe link in the e-mail.

2. Complaint Policy

The Straightness Training company is committed to providing a high-quality service to everyone we deal with. In order to do this, we need you to give us any comments about our service and to tell us when we get things wrong. We want to help you resolve your complaint as quickly as possible.

We treat as a complaint any expression of dissatisfaction with our service which calls for a response. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

2.1. Courtesy and respect

You can expect to be treated with courtesy, respect and fairness at all times. We expect that you will also treat our staff dealing with your complaint with the same courtesy, respect and fairness.

2.2. How to make a complaint

You can make a complaint in a number of ways:

by e-mail: [email protected]

or by post to:

ST Customer Service
Av. Duque de Loulé, 5A
1050-085 Lisbon
Portugal

Please make clear what the complaint is about.

2.3. Response

You will be notified about that the complaint has been received in good order as soon as possible and ultimately within 4 weeks your complaint will be dealt with.

Right to appeal

We offer the following right to appeal:

Mr. A. Brienen
E-Space BV
Admiraal De Ruijterweg 125 3
1056 EX Amsterdam

The Netherlands

The judgment of Mr. A. Brienen is binding, possible consequences are settled by ATR – MARIJKE DE JONG.

2.4. Registration

Complaints and the method of handling are recorded and kept for a period of five years.